OneTroupe frequently asked questions
Answers to common questions. Still stuck? Email support@onetroupe.com and we will help.
Questions
What is OneTroupe?
OneTroupe is a social and professional network built for the creative industries. Creators, collaborators, and companies use it to share their work, discover opportunities, message collaborators, and build a profile that showcases what they do. OneTroupe was formerly called OneTake Crew.
How do I create an account?
Tap Join Us and sign up with your name, username, email, and date of birth. You must be 17 or older to join.
Is there a web version?
Yes. onetroupe.com is the web version of OneTroupe and shares the same account, posts, and messages as the app. Sign in with the same credentials.
How do I post or share a clip?
On the Home tab, use the compose button to share a post, photo, poll, or video. To share a vertical video, open the Clips tab and tap + to create a clip.
What is the Network tab?
The Network tab is where the industry connects. Open calls, services, events, and courses, plus people you may want to know. Browse, filter, and post your own listings.
How do messages work?
Open Messages to start a direct conversation. You can send text, photos, video, and audio. You control who can message you in Settings, under Interactions.
What is OneTroupe Premium?
Premium is an optional auto-renewable subscription (monthly or yearly) that lifts limits and unlocks pro features. You will see the price in the app before you buy.
How do I block or report someone?
Open a profile, post, or conversation and use the menu to Block or Report. Blocking stops messages and connection requests. Reports are reviewed and acted on. See our Community Guidelines.
How do I control who sees my activity?
Go to Settings, then Privacy & Safety, to manage appearing in search, suggestions, who can message or comment, hiding like counts, and more.
How do I delete my account?
Settings has two options. Deactivate hides your profile without deleting anything; sign back in to restore it. Delete account schedules your account for deletion and hides your profile straight away. Sign back in within 30 days to cancel; after that your account and everything you posted are permanently deleted, except what the law requires us to keep. Details are at onetroupe.com/delete-account.